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fg8011 collects and handles your information with clear purpose — we only gather what is needed to run your account, process your transactions through bKash, Rocket or Bank Transfer, and keep your session secure. Access to this platform and the protections described here depend on your local law and eligible regions.
This policy describes how fg8011 collects, uses and stores information you provide when you open an account, log in, make a transaction or contact our support team. The information we collect includes your registration details, device identifiers, session activity and transaction records associated with your account wallet. When you add a payment method — such as bKash, Rocket or Bank Transfer — we record the reference data needed to match deposits and withdrawals to your account; we do not store full card numbers or mobile wallet PINs. We use your data to operate your account, verify your identity as required, respond to support requests and maintain the security of our platform. We do not sell your personal data to third parties. Some data is shared with payment processors and identity verification services solely to complete the transaction or check you asked for. Retention periods follow the requirements of applicable law in the jurisdictions where we operate; data no longer needed for these purposes is deleted or anonymised. Your use of this platform is subject to local law and eligibility in your region. If you have any questions about how your data is handled, the contact routes listed in this policy are the right place to start.
When you link a bKash number to your account, we store only the reference needed to process your transaction. Full wallet credentials are never retained on our side.
Rocket transaction references are logged against your account record for reconciliation. This data is held only for as long as required by applicable rules and our retention schedule.
Bank Transfer details submitted during a withdrawal request are handled by our payment processor. We keep a transaction identifier on our side; full account numbers are not stored in your fg8011 profile.
Not every interaction on or around this platform falls under this privacy policy in the same way. Understanding the boundaries helps you know where to direct questions and where to look for additional terms. The four areas below set out what sits inside this policy, what is governed by separate terms, and what falls to third-party services entirely. Access and applicability depend on your local law and eligible regions.
Data you submit when opening or logging in to your fg8011 account — name, contact details, password — falls fully inside this policy. We control how it is stored, who can access it and how long it is retained.
Deposit and withdrawal records linked to your account wallet are covered here. Payment processors who handle the actual transfer operate under their own policies; we cover only the data we hold on our side.
Game session data — which titles you open, round outcomes visible in your history — is logged to your account and falls under this policy. Game studios such as CQ9 or Microgaming process game logic on their own infrastructure, which has its own data practices.
If you follow a link away from fg8011 to an external site, that site's own privacy terms apply. We have no control over data collected outside our platform and we are not responsible for those practices.
You have practical choices about the data we hold on your account. You can review the personal details stored against your profile at any time by opening your account settings page and checking the information shown there. If something is incorrect — a contact number, an email address — you can update it directly in the relevant field; for changes that require identity verification, the on-screen instructions will walk you through the steps we need. If you want to know exactly what data we hold beyond what is visible in your account, or if you want to raise a concern about how your data has been handled, our support team is the right contact point. We aim to respond to data queries through the same channels we use for account support. Data deletion requests are handled in line with applicable law — some records must be retained for legal or financial compliance reasons, and we will explain which apply in your case when you write to us. Your rights under this policy depend on local law and the eligible region in which you access the platform.
Open your account settings to see the personal information currently held. What is visible there reflects the active data tied to your profile at that moment.
Edit contact details directly in your account settings. Fields requiring identity verification will show the steps needed before the change is saved.
Contact our support team through the published routes on this page to ask what data we hold, request a correction we cannot process in-account, or flag a concern about data handling.
Write to us through the support contact route to request deletion. We will confirm which records can be removed and which must be kept under legal or financial retention rules.
If this policy raises a question you cannot resolve through your account settings, use one of the contact routes below. We handle data and privacy queries through the same support channels as account questions — there is no separate form or dedicated inbox separate from what is published on our contact page. When you write in, include your registered account identifier so our team can locate your record without asking for sensitive information over the channel itself.
Open the live chat widget from your account dashboard to reach the support team directly. Use this route for straightforward data queries or to ask which details are visible on your account.
Send a written privacy or data question to the support email address shown on our contact page. Include your account identifier in the subject line so your query is routed to the right team member.
Our published help articles cover the most common account and data questions. Check the help centre first — if your question is not answered there, escalate through live chat or email.
Security and data handling at fg8011 follow a straightforward principle: collect only what the account or transaction requires, store it for as long as the law or the service demands, and give you a clear route to review or question it. Cookies are used on this platform to keep your session active, remember your language preference and measure how the site is being used — you can adjust browser-level cookie settings at any time, though some functional cookies are needed for your account session to work. Account passwords are stored in hashed form; we never display them in plain text. Transaction references for bKash, Rocket and Bank Transfer are retained for reconciliation and compliance; they are not shared with studios like Spadegaming or JDB, whose role is game content only.
We use session and functional cookies to keep your account active and track site usage in aggregate. Adjust your browser settings to control non-essential cookies; session cookies are required for a logged-in account to work.
Account and transaction data is held for the period required by applicable law and our financial compliance obligations. Once that period ends, data is deleted or anonymised according to our internal schedule.
Internal access to your account data is restricted to staff who need it to operate the service or respond to your queries. Payment processors receive only the transaction reference data required to complete a transfer.
When this policy changes in a material way, we publish the updated version here. Continuing to use the platform after a published update indicates you have read the revised terms; contact support if you have questions.
The questions below cover what we hear most often from account holders about how their data is used, stored and protected. If your question is not here, the support routes listed above are the right next step.
We collect the details you enter during registration — name, email, contact number and any identity documents needed for verification. We also log device and session data when you are active on the platform. We collect only what is needed to run your account and comply with applicable rules.
Transaction references for bKash, Rocket and Bank Transfer are passed to the payment processor handling that transaction. We share only what is needed to complete the transfer; full wallet credentials are never stored in your fg8011 profile or shared with any other party.
Retention depends on the applicable legal and financial compliance requirements in the jurisdictions where we operate. Some records — particularly transaction data — must be kept for a set period regardless of account status. We can explain which rules apply to your account if you contact us.
Yes. Contact us through the support email or live chat with your account identifier and a deletion request. We will review which data can be removed and which must be retained under legal obligations, then confirm the outcome in writing.
Cookies keep your session active, remember preferences and help us understand how the site is used in aggregate. You can adjust non-essential cookies through your browser settings. Session cookies are required for your account login to function; disabling them will prevent you from staying signed in.
This policy covers all account holders who access fg8011. Availability and the specific rights applicable to you depend on your local law and the eligible regions in which the platform operates. Contact support if you need clarification on how this applies to your account.